Why are the Canucks making this change?
Fan safety is a top priority of the National Hockey League and Canucks Sports & Entertainment. The initiative is a joint effort to ensure effective safety programs are in place at Rogers Arena. During this season, all NHL teams will use a form of metal detection in an effort to increase and standardize security practices across the game.
What can fans expect at Rogers Arena gates?
All fans will be asked to remove any metal (keys, cameras, cell phones, etc.) and walk through a metal detector. If the device detects metal on a fan, there will be a secondary screening with a handheld metal detector. Fans with bags will have their bags checked at a separate screening table.
Does this mean it's going to take a long time to get through the gates before each game?
We're making every effort to ensure that these advanced security enhancements don’t slow down entry. We anticipate that entry into Rogers Arena will take longer than in prior years as fans become accustomed to the new security procedures. In order to decrease lines and entry time, we encourage fans to arrive early
What do I need to remove from my pockets before being checked by a form of metal detection?
All fans will be asked to remove cell phones, keys, and electronics from their pockets and put them in their hand above their head prior to walking through the metal detector. Belts, change, shoes, etc. are fine to keep on.
What is the policy on bags? ?
All bags, including purses larger than an 8 x 11 piece of paper, will continue to be subject to inspection upon entry and will not be subject to a form of metal detection. For more information on prohibited items, please refer to the fan conduct policy that can be found on our website.
If I do not have any bags, is there a specific gate where I can enter?
No. Fans who are not carrying bags will be directed to express lanes that are available at all gates. Fans with bags will be directed to designated bag-only lanes which are also available at all gates.
Can I still bring a stroller? What about a wheelchair?
All fans must pass through a form of metal detection to enter the building. Fans with strollers and those who use wheelchairs will be checked with a handheld metal detector.
I am a Season Ticket Member; do we have designated entrances?
No there will not be designated entrances for Season Ticket Members.
Do children have to walk through the metal detectors?
All fans must pass through a form of metal detection to enter Rogers Arena. Parents may carry infants and toddlers through the metal detectors. Children in strollers old enough to walk may be asked to walk through the metal detectors on their own.
What should fans do with prohibited items?
We ask that all fans leave prohibited items in their vehicles or at home prior to entering Rogers Arena. We cannot maintain custody of any such items on behalf of fans so please do not bring these items with you as you enter Rogers Arena. Canucks Sports & Entertainment is not responsible for items left at any of the security checkpoints.
What happens with confiscated items that fans leave at screening?
All items left at the gates will be disposed of in a responsible manner.
Will the metal detectors be used for every event at Rogers Arena?
The metal detectors will be used for all Canucks hockey games at Rogers Arena. With other events, we have the ability to install similar screening procedures without the use of metal detectors. Our event services team utilizes a thorough risk assessment prior to every event.
Are metal detectors safe?
Metal detectors operate at a very low frequency of electromagnetic pulses. There is no exposure to radiation. The electromagnetic levels are lower than you are exposed to on a routine basis from using a cell phone or an automatic garage door opener. Metal detectors are safe for all individuals, including pregnant women, children and people with pacemakers. But if you are concerned about using the walk-thru or hand-held detectors, you can be checked with a pat-down search.
Will it hurt my pacemaker?
All security metal detectors are manufactured in compliance with international technical as well as medical standards. The risk of disrupting a pacemaker is negligible. However, if you are concerned, there is the option of a pat-down search.
I have a medical implant that sets off metal detectors. What is going to happen to me at the gate?
Today's security technology has evolved to the point where certain personal effects and conditions can be accounted for and eliminated as alarm triggers. But when the need arises, fans can be subject to security follow-up including screening with a hand-held wand or gentle pat-down only in the area where the alert was detected.
What if I don't want to pass through the metal detector?
If the fan has a medical condition and does not want to go through the walk-through metal detector, they will be directed to a gate that is used to accommodate wheelchairs. At that gate, fans will be subject to a light pat-down search.